Cybersecurity Predictions: In the age of consumer trust, organizations need to develop a customer service strategy that is centered around consumer privacy and data security | Vumetric

In the age of consumer trust, organizations need to develop a customer service strategy that is centered around consumer privacy and data security. This includes utilizing multi-channel authentication methods for customer interactions and adopting real-time authentication (RTA) technology to track fraudsters and suspicious interactions. In 2020, more customer service organizations will adopt these consumer-first protection strategies with dedicated solutions for compliance, authentication and fraud prevention to address challenges related to data privacy and security

Gil Cohen, General Manager of Multi-Channel Recording and Voice Biometrics
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