Vishing assessment service
Test your team’s ability to recognize and respond to voice-based social engineering. Vumetric’s vishing services stimulate real-world attacker tactics to evaluate how effectively your employees identify and resist fraudulent phone calls. These simulated attacks uncover weaknesses in verification procedures, escalation processes, and security awareness. The insights gained enable you to reinforce the human layer of your organization’s security posture.
What you'll get from our vishing service:
- Executive Summary: Key business and human risk insights
- Performance Metrics: Number of calls, disclosure events, escalation success, and employee response rates.
- Behavioral Analysis: Patterns and trends in employee reactions and decision-making.
- Remediation Plan: 30/60/90-day roadmap for training and procedural improvements.
- Compliance Mapping Appendix: Framework alignment (ISO, SOC 2, PCI DSS, HIPAA, NIST, CMMC,etc).
- Optional Retest Report: Verification of remediation success and audit-ready documentation.
Who benefits from vishing testing service
Every organization relies on phone communication, whether it’s internal IT support, vendor coordination, customer service, or finance approvals. Attackers exploit this trust to impersonate legitimate contacts and extract sensitive information, authorize fraudulent payments, or gain deeper access into corporate systems.
Vishing testing helps your organization identify and mitigate these risks before real attackers can exploit them. Vishing testing also provides measurable proof of employee awareness, supports compliance obligations under ISO 27001, SOC 2, PCI DSS, and HIPAA, and helps build a security-first culture across the organization.
- Finance and accounting teams benefit by reinforcing verification steps for payments, wire transfers, and vendor changes.
- IT and helpdesk staff improve their ability to detect impersonation and unauthorized access request.
- HR and administrative teams learn to identify their fraudulent employment or benefit inquiries.
- Executives and assistants gain awareness of high-impact social engineering targeting leadership.
- Customer service and call center teams strengthen their procedures for identity verification and escalation.
Industries we commonly support
Vishing testing is valuable for any organization that relies on phone-based communication for business operations, customer service, or IT support.
- Financial institutions and fintechs: Prevent wire fraud and social-engineered transactions.
- Healthcare and MedTech: Protect PHI and prevent unauthorized disclosures.
- Technology and SaaS companies: Safeguard credentials and privileged access.
- Retail and e-commerce: Protect customer data and PCI compliance posture.
- Manufacturing and critical infrastructure: Prevent industrial espionage or access manipulation.
- Government and public sector: Ensure staff follow verification and escalation protocols.
What's included in your vishing assessment
Our vishing services go beyond basic call simulations. We deliver tailored, data-driven campaigns that reflect your industry, risk profile, and business processes. management strategy.
Tailored pretexts
We develop custom, industry-specific text messages that mimic real attacker behavior, including fake login prompts, payment requests, or delivery alerts.
Targeted testing
Focus on departments or roles most exposed to phone-based manipulation (finance, HR, executives, support).
Safe execution
Controlled, ethical calling under approved rules of engagement with no disruption to operations
Behavioral analytics
Insightful metrics that identify disclosure trends, escalation performance, and awareness maturity.
Actionable improvement
Clear, prioritized recommendations to strengthen verification procedures and employee training.
Compliance alignment
Audit-ready reporting that supports awareness requirements in ISO 27001, SOC 2, PCI DSS, HIPAA, and NIST
Get a Tailored Quote in Minutes
Our self-service quote tool lets you scope your vishing assessment in just a few clicks. Simply enter your campaign details, such as target size and objectives and submit. Once received, our team reviews your inputs and prepares a customized proposal with clear pricing and timelines.
- Call 1-877-805-7475
How Vishing and Smishing Differ from Penetration Testing
Although related, these services target different layers of security:
- Vishing tests human behavior and awareness during phone-based manipulation attempts, such as impersonation or urgent request calls.
- Smishing evaluates how employees respond to SMS-based attacks, measuring their reaction to malicious or deceptive text messages.
- Penetration Testing validates the technical resilience of your systems, applications, and networks through controlled exploitation of vulnerabilities.
Together, these services provide a complete view of your organization’s human and technical defenses, helping you identify and reduce risk across both social and digital attack surfaces.
